MK
MANDY K
1 reviews | Active since Mar 2018
23 Jan 2019, 10:17
PICK N PAY IGNORE COMPLAINTS
I purchased braai rolls on Saturday 19th January 2019 at Pick n pay New Redruth. When I got home I opened them and they smelt sour and had mould on them. So I then decided to check the expiry date which was 20 DECEMBER 2018.
How can Pick n Pay still leave stock on the shelf that has expired almost a month ago. I am allergic to penicillin so this moulded cheese could have landed me up in hospital or even dead. This is unacceptable.
I sent them an email with my slip and a picture of the expired rolls and they politely send an email back 3 days later saying it has been resolved.
No one bothered to get back to me and tell me that they will sort it out or even apologize.
Disgusting service.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
24 Jan 2019, 14:35Good day Mandy,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,Pick n Pay Team
Pick n Pay's reply24 Jan 2019, 14:35
Official
Good day Mandy,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,Pick n Pay Team