Pick n Pay i just want my money, what more should i say

I bought some snacks for the kids for R179 and asked the lady if its POSSIBLE to do a till withdrawal- as I've never done it before- she reckons OFFCOS. Somehow she tells me her till shut down and i wont be able to get the R1000 i wanted to withdraw even though it already reported on my fone. Manager refused to give me my money and asked that i come back today coz the money might reverse back into my account. I calmly, calmly i repeat, left. Today i went there and emailed her my bank statement that shows the money was deducted and still processing but still i wasnt able to get my money, and thats R1000 of my hard earned money remember... I was told she would call the customer service what what and check later, i could get my money tomorrow or on monday, **** monday. Shaking out of anger i left calmly AGAIN coz apparently i was told theres nothing else she can do for me which is ofcos her not willing to help.