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mariskac M

1 reviews | Active since Feb 2017

06 Aug 2019, 09:37

Pick n Pay Hypermarket in Port Elizabeth

I am very disappointed with the attitude of the staff member that helped me at the Hypermarket in Port Elizabeth.

I came to exchange 4 pairs of pants that I bought from 2 other Pick n Pay clothing stores in PE due to the incorrect sizes bought.

First she got sarcastic with me because I took off the tags (which I do when it's a present) then she went to their clothing department to find out exactly which description goes with which pair of pants (even though I returned 4 pants and only 4 were bought?).

There were a sale on in t-shirts as well (2 for R80) so I chose 4 shirts. Got to the till and had to pay full price for it, even though they were on the the same stand.

The store just opened so they can't tell me it's because it was a long day.

I am definitely not impressed with the service I got.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Aug 2019, 13:36
Official
Good day Mariska le Roux, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team