PICK n PAY HYPER REFUSAL TO HONOUR WARRANTY

I bought a KIC fridge freezer on 3rd July 2018 from PnP Hypermarket Moffet in Port Elizabeth and was given an invoice by the appliance department on which was was clearly written 5 Year service guarantee. I was assured that no further action was required to activate the extended warranty and the documentation I have confirms that. The fridge stopped working in August this year and after extended discussions with PnP it was clearly communicated to me that they were not prepared to honour the warranty they gave me. Their argument being that their warranty registration policy had changed in the year I bought the fridge and that consequently they would not honour it. In effect PnP gave me a written contractual undertaking which they have failed to honour. Instead they washed their hands of the issue by handing it over to KIC who were prepared to give a small discount but I was still forced to pay R1300 for the repair. I have tried to elicit further responses from PnP in an effort to get them to refund my repair costs but I am now simply being ignored. Bottom line is stay away from Pick n Pay if warranties are important to you. They will sell you a story of wonderful support then very quickly backpedal when it comes to delivering on their promise.

Pick n Pay. Inspired by You. Really ?