Pick 'n Pay Hyper Promotional Dishes Disaster

I am absolutely appalled at the service I have received from Pick 'n Pay Hyper.

A couple of months ago they had a promotion running that required you to collect stickers for various dishes. Due to the promotion, I ensured that I travelled extra distances to do my monthly grocery shops at Pick 'n Pay Hypers. On the last weekend that the promotion was running, I went to exchange my sticker cards for my dishes at Pick 'n Pay Hyper Northgate, only to find out that they had no stock of most of the dishes. We were told to put our details down on a list and they would contact us when their stock arrived.

I returned to the Pick 'n Pay Hyper Northgate the following weekend to find out if any stock had arrived and was told by an employee that SMS would be sent when the dishes arrive.

The following Friday I received an SMS and the SMS said that I only had until that Sunday to collect my dish. I therefore rearranged my entire weekend to ensure I could get to Pick 'n Pay Hyper Northgate to collect my dish. I arrived at the store on the Sunday morning, and was told that the SMS was sent in error, they still do not have stock and I am required to place my details down on a second list. Despite the absolute frustration, I placed my details down on the list and co-operated with the staff.

A few weeks passed, and I heard nothing from Pick 'n Pay Hyper Northgate. I did return to the store a few weeks, after placing my details for the second time, and was still told not to worry and that I would be contacted.

I have tried to reach out to Pick 'n Pay on their website and asked that I be contacted by email as I am a employed full-time. They ignored my request, despite it being an option on their website, and they tried to call me once.

The service received is absolutely shocking and unacceptable. It has now been months since the end of that promotion and there has been absolutely no customer care. We spent a lot of money to collect the stickers and have received absolutely nothing for them. Pick 'n Pay should not have run a promotion which they could not fulfill. I feel as if Pick 'n Pay does not appreciate my continuous support as my husband and I have always shopped their and have collected numerous Smart Shopper points.

Pick 'n Pay, if you cannot provide the promotional dish then we should be given something else in return which is beneficial to us.