1 reviews | Active since Jul 2016

04 Oct 2019, 10:33

Pick n Pay Hyper Ottery, Pharmacy

on 03.10.2019 I went to Pick n Pay Hyper Ottery, Cape Town, the pharmacy. I stood in a line for 20mins, there was only one pharmacist on duty, eventually Munira came out from the back and assited me. When I asked her why there was only one pharmacist, she ignored me and spoke over me, her attitude was hostile and unplesant! I never told her to work there, so why take your mood out on me? 20 mins in line is riduculous, people have jobs and lunch times, and no-one wants to spend their time in a cue. Yes they also get lunch, but ensure there are more people to assist during the lunch hours, so your customers can also have a lunch time or a more quicker and pleasant experience.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Oct 2019, 12:26
Official
Good day  Bonnie-Lee  Thank you for taking the time to address your concerns with us.    Kindly accept our apologies for the bad service experienced.    We are busy addressing this with management & correspondence to your complaint will be done via this team.   We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.     Kind Regards,   Pick n Pay Team