1 reviews | Active since Apr 2020
Pick n pay Hyper ottery
Pick n pay hyper in ottery has absolutely putrid service. No floor assistance in baby section. It takes 15mins to get someone to assist you and when you do find someone they do not know anything about the products being stocked. When purchasing the bambino stylo car seat which clearly indicates newborn cushion on the description and shown in the picture of the product staff and management argued about it. Upon returning the item as it is stocked in various other stores with the cushion management insisted that we return stickers which was put on our slip without us taking them, we advised them to check with the cashier who assisted and it was confirmed that no stickers were given to us. Management at this store need to learn how to address customers!!!!
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience caused as a result. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us on: ***
Operating Times:
Monday - Saturday 08:00-17:00
Sun & public holidays: 09:00-17:00
Kind Regards,
Pick n Pay Team
Best regards,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience caused as a result. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us on: ***
Operating Times:
Monday - Saturday 08:00-17:00
Sun & public holidays: 09:00-17:00
Kind Regards,
Pick n Pay Team
Best regards,