1 reviews | Active since Aug 2017

12 Nov 2017, 10:18

Pick 'n Pay Hyper Northgate

In response to my message yesterday. I get call from Connie yesterday saying they want to give me a voucher for all my trouble. I asked her to chk for a specific fridge for me. She said she will call me back in the morning. Just now Ntombi phoned me and said they don't have the fridge I wanted to i asked how much is the voucher Connie is going to give me as previously stated i have R3000 worth of stuff now i can say offficially gone bad thanks to Pick 'n Pay. She called me back and told me the voucher amount is R200.00 I consider this a JOKE. For all the inconveniences they have put me through they can take the R200 and keep it for Christmas. The money still hasn't cleared in my bank account not sure when this is going to clear. The inconvenience of re stocking my fridge also driving around to find another fridge. Been a customer for the past 14 years this is an absolute joke and insult. Goodbye pick n pay i will never shop there again.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Nov 2017, 11:23
Official

Good day Samiksha Ramsundar,

Thank you for contacting us. We appreciate you taking the time to write to us.

Please accept our apologies for the bad service experience and inconvenience caused. We have escalated this to our management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards

Thabisile Macuacua

Best regards,