Pick 'n Pay Hyper Northgate

I purchased a fridge on Thursday 9 November 2017 from Lucas . H e said they did not hav stock and his manager Nonkala did a request from east rand for thd fridge to come to Northgate on friday before 12 and he said they will phone me. At 2pm i went to the store yesterday bec no one called everything is out of my fridge. The guy said they had 7 deliveries and they definetely picking my fridge up today and they will definetly delivery that afternoon or latest Saturday by 10am. Come today 10am no sign of delivery. I then drive to pick n pay. Lucas could not give me an explanation as to why my fridge was not delivered. I asked for the store manager a guy by the name of Rakesh came. I spoke to him he phoned around and told me the fridge was not picked up. I told him my things are going off in the fridge as this delivery was supposed to be done. He said we don't replace ur food stuff. I said this is pick n pays fault my stuff worth R3000 is gone off. He said sorry nothing we can do do. He then proceeded to say we can get the fridge here today. I refused point blank bec i don't trust their word. No one even had the deceny to fone and tell me what was happening with the fridge. I then asked for a full refund. They asked me whether i want cash or put on my card. Obviously in todays day no 1 carries that amount of cash especially in shopping centres. I then asked if the money will clear immediately the ppl refund said yes. To my dismay that was not the case. It will now take another 24hrs to 48hrs to clears. In the meantime i am sitting without a fridge still the money clears and all my food stuff is going off thanks to Pick n pay. I am really disgusted with your services from management to sales to refund. Pick n pay has now put my family and i through a whole lot of extra expensives due to their incompentency. Will never ever shop in Pick n pay Northgate again.