LG
Logan G
1 reviews | Active since Oct 2019
09 Oct 2019, 17:39
Pick N pay Hyper no high surge extension
Hi please help
I went into my local hyper looking for a new product I ve heard about It's a high surge protector extension
I have been buying high surge from my hyper for years they are the best protection for my appliances in particular the ellies branded ones
Now given I know hyper stocks the range I went in store expecting to find this new version in the extension form only to be left empty handed
The people instore had no idea what I was talking about my question is why are you ll providing incomplete ranges short changing people like myself I'm a pensioner I can't run around trying to find something you ll should carry as you ll have the multiplugs you ll should carry the extensions
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Pick n Pay's replyOfficial
10 Oct 2019, 09:34Hi Logan,
Thank you for taking the time to write to us regarding your query.
Kindly accept our apologies for any inconveniences caused to you. It is possible that our staff may not be aware of the product you are looking for due to this being a new product to the range.
New range products may not be readily available at our stores as we would have to await delivery of said items from the supplier provided that this item has been introduced to our buying team.
Kindly forward us a picture of the product you are looking for to the below email address to enable us to follow up on this with our Buying Team or the supplier should our buyers not be aware of this product.
Email address: ***
Please include this reference number ***) in your email to enable our Customer Care Team to track your original complaint and attend to your query immediately.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your query.
Kindly accept our apologies for any inconveniences caused to you. It is possible that our staff may not be aware of the product you are looking for due to this being a new product to the range.
New range products may not be readily available at our stores as we would have to await delivery of said items from the supplier provided that this item has been introduced to our buying team.
Kindly forward us a picture of the product you are looking for to the below email address to enable us to follow up on this with our Buying Team or the supplier should our buyers not be aware of this product.
Email address: ***
Please include this reference number ***) in your email to enable our Customer Care Team to track your original complaint and attend to your query immediately.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply10 Oct 2019, 09:34
Official
Hi Logan,
Thank you for taking the time to write to us regarding your query.
Kindly accept our apologies for any inconveniences caused to you. It is possible that our staff may not be aware of the product you are looking for due to this being a new product to the range.
New range products may not be readily available at our stores as we would have to await delivery of said items from the supplier provided that this item has been introduced to our buying team.
Kindly forward us a picture of the product you are looking for to the below email address to enable us to follow up on this with our Buying Team or the supplier should our buyers not be aware of this product.
Email address: ***
Please include this reference number ***) in your email to enable our Customer Care Team to track your original complaint and attend to your query immediately.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your query.
Kindly accept our apologies for any inconveniences caused to you. It is possible that our staff may not be aware of the product you are looking for due to this being a new product to the range.
New range products may not be readily available at our stores as we would have to await delivery of said items from the supplier provided that this item has been introduced to our buying team.
Kindly forward us a picture of the product you are looking for to the below email address to enable us to follow up on this with our Buying Team or the supplier should our buyers not be aware of this product.
Email address: ***
Please include this reference number ***) in your email to enable our Customer Care Team to track your original complaint and attend to your query immediately.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team