Pick 'n Pay Hyper Faerie Glen, Pretoria

We bought a ALVA 3 Panel Gas heater last year 01.08.2020 We have not used it as it was basically the end of winter when we had bought it. When we opened it up the first time in April we found that the igniter button was not working. When you release the button the flame goes out on the panels. The first time we went back on the 24th of April 2021 to have it sent in for repairs. Service was bad how ever we left it. The 29th of April we received a sms that it is ready and that we can come pick it up. We did. However when we wanted to use it again in May we had a shock when nothing has changed. So on Sunday the 30th of May we returned the item again. We were not helped for more than 30 minutes just as the previous time. When someone eventually came the item was once again booked in. The sales assistant then said he will give us a call Monday to let me know if they were going to replace or repair the item. Today(Tuesday) I have not yet received a call and had my wife phone them. When she did the lady in returns was not available and would phone me back. She phoned back and I was met with the rudest person I have ever dealt with. She proceeded to tell me about the 21 day policy which I am well aware of and I told her that I only wanted to find out what was going on as I was told I was going to be phoned on Monday. She had absolutely no manners and poor customer service. The whole of the repair department is basically non existent and the people working there either does not want to help or simply has no experience in customer care at all. Overall I am extremely disappointed in the service or rather lack there of.