Pick n Pay Hyper Faerie Glen DISASTER

I am very disappointed and appalled by customer services and real lack of any service with Pick n Pay Hyper Faerie Glen.

First, I stay around the area and I have option to go shop at other retailers but chose Pick n Pay Hyper Faerie Glen.On day I went the supervisor in vegetables was marking down tomatoes. I was already there I decided let me buy tomatoes. But I could not as all staff members were surrounding him and he had marked down stickers. I was then told by staff with 3 to 4 packets of tomatoes that i had to pick outdated tomatoes and give to him to mark down and when stickers are finished he wont print again its done. Yet shocked by the number to staff, surrounding him and screaming and having 4 packets. Need less to say as a customer, I never got the mark down but happy to say staff on duty beat me to it, while on duty and scrambling for tomatoes.

I decided I am never going to the shop and i will just buy via ASAP. Well , bad customer service continues like a river. I bought Chateau Del Rei on special App only for R155 for 2 ( which I chose Rose and Sweet Red). Needless to say Faerie Glen Hyper Pick n Pay took my order as always and packed only one Sweet Red. No updating the App or nothing. Called the Contact Centre for ASAP for shortfall and an escalation was done via email to store to find out if they had Chateaus Red to give me my last one any flavour. Went to work next day got email from ASAP and at 18h30 I followed up with ASAP contact centre. They said store did not reply. i was going to miss the special should ASAP refund me as I bought the 12 pack on special.

I refused the refund of difference as I would miss the Black Friday special. I was told the difference refund would accompany points on my loyalty card to make up the difference if I buy normal pack in store.

I asked what about the employee of Pick n Pay Hyper who refused to do their job. So I must suffer and make up for their mistake and inadequacy and failure to address my email to rectify their mistake. I am at fault and not them. Needless to say ASAP call centre refunded me my R155 and I still kept the 6 Sweet Red received.

Pick n Pay Hyper Faerie Glen, are you failing to manage staff and discipline staff to actually do their job. The job they app**** for and are paid monthly to do. What is this treatment and why must we as residents of Faerie Glen suffer for just having loyalty to your brand.

We have other option and I am happy to say, I will be trying them like Checkers 360. As they know why they are at work to serve customers.

Why should we still buy at your store???