Pick n Pay Hyper Durban North . Poor after sales customer care service from the Appliance department

Pick n Pay Hyper Durban North:

The manager (Wendy) of the Appliance department and the Defy sales person (Rivek) at Pick n Pay Hyper by the Sea Durban need some urgent customer care training. On Friday 15/9/23 , I phoned several times to connect with someone in the appliance department regarding the Defy fridge I purchased from them. First call , the person is busy with delivery. Second call the person is still not back. Third call , the person is busy with stock take. By this time I demanded to speak to someone regarding my Defy fridge that I bought from PnP Hyper by the Sea Durban in November 2022 and within less than a year have to call out Defy service agent once again. The Defy fridge was tripping my electric mains. Wendy, the appliance department manager , was not a very pleasant person to deal with and had some attitude. Rivek of Defy eventually phoned me to take my details to log a service. He assured me he will call me back to give me an update if the Defy service agent will come out on the same day or not . After several hours I called back requesting to speak Rivek the Defy sales agent at PnP and guess what? He refused to take my call. He told the receptionist he doesn't deal with customer complaints and he only does sales.

I have never experienced such pathetic service from Pick n Pay Hyper Sea Durban Appliance department in all the years that I have shopped there.

Charmaine the receptionist who took the call was very helpful , friendly and patient. Also Marlene from the Appliance department who was trying to make up for the poor service I received, made several follow up calls to keep me updated.

I am very disappointed in Wendy the Appliance department manager and Rivek the Defy sales agent at Pick n Pay hyper by the Sea , Durban.