Pick n Pay Hyper, Cape Town, Western Cape

I am very disappointed what happened was my television just switched off while watching a movie the television was in exceptional condition because that is how I maintain my things, my TV was then collected and taken for "repair" but when I recieved it a month later it came back in worse condition I couldn't connect it to the internet, it was Scratched, my inputs were broken it was completely messed up I could not use it at all then when I called and told them they said they confirmed that it was scratches etc and I was promised a credit on my television but I had to wait 7 days but now that it is a month later again they telling me they can repair it again after promising me a credit I refused it but then yesterday they just collected the TV for repairs I do not want a repaired TV I want my credit I was promised and when I try to call I do not get answered at all I called 10 times this morning no answer from a manager, repairs department or even customer service I am so upset and fumed because I paid alot of money for a TV that is not even a year old this is poor customer service. PICK N PAY HYPER OTTERY