Pick n Pay Hyper By the Sea

I bought a 19 inch Sansui TV at Pick n Pay Hyper by the Sea in December 2017. The TV is defective and was finally taken back to Pick n Pay in August 2018. Pick n Pay sent it to Jo Burg I guess for more evaluation and attempt to correct the defect.

They couldn't and I got called last week to come in to collect my refund. I came in yesterday @11:30AM they made me wait 50 minutes as they were looking for the TV, to later tell me the TV is not in the store and that I could not get my refund because it was not authorised in its entirety. It would take another hour to get authorisation which further agrivated me. I told the guy I did not have time to waste and he said tbey would have the refund delivered to me at my house and I needed to produce the paperwork. I did not get the refund as promised and I am absolutely furious for how they have handled this. I wasted time and petrol because of there incompetence, I don't have a TV. This is poor customer service.