Pick n Pay Hyper Brackenfel is the worst

Shocking experience at Pick n Pay Hyper Branckenfell. We bought a Defy Washing machine, delivered by the store but then kit was faulty. The time we bought it the floor assistant gave us Defy contact number, of which we used as the machine didn't work. The technician came the following day and confirmed the machine is faulty and it must be replaced. Sent the report to Defy. Defy called us , the machine will be replaced, PnP should come and fetch the machine while replacing it. A week went by, we tried to contact PnP, the person who picked up the call just say they will transfer the call to the correct department, the phone rings but then goes to voicemail. We went in the following day and met with one guy called Brian, Firstly he was not happy we contacted Defy (remember we were given Defy's number in case the machine has issues). Then without checking he said Defy didnt contact them regarding the faulty machine, He wentoto some office then came back with a letter which says Defy has authorised the replacement of the machine, PnP must let them know when the faulty machine is in store so that they can collect it. Its a week now and PnP has not collected the machine and they are not even saying anything. We tried to contact them on the number provided by Brian, the lady answers, but then says she will transfer the call to the correct department. Phone rings a few seconds then goes to voicemail. No one at PnP is saying anything, we paid the machine cash. They have our money and they do not care nomore. Poor service no wonder they are closing stores - Poor service not only in government, at PnP Brackenfel too.