JV
Jannie V

1 reviews | Active since Dec 2013

03 Apr 2020, 18:19

Pick n Pay Hyper, Bloemfontein

I have complained to the manager of the Bloemfontein Hypermarket on numerous occasions but to no avail. The customer is completely ignored at the till. The employees are busy with a running conversation over the head of the customer. I was there again today and going through the till it is impossible to keep a distance from the cashier and the packer. The packer however is not quiet for a second and is conducting a non stop conversation on the top of her voice right in your face with spittle spraying everywhere. Onto the customer and the produce that she is packing.

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Apr 2020, 07:14
Official
Hi Jannie,

Thank you for choosing Pick n Pay & taking the time to write to us regarding your concerns, Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team

Best regards,