KR
Kevin R

1 reviews | Active since Apr 2013

26 Nov 2022, 16:39

Pick n Pay Hyper Black Friday weekend sale a ****

Black Friday 3 day sale at Pick n Pay Hyper Durban North Kzn is a complete ****, calling in customers when they do not have stock it's Saturday midday 2nd day of sale, and the primary advertised products are out of stock on first day of 3 day sale, they do not have lamb packs, no chicken packs, no rice, no detergent, basically the few items they did advertise on their advert to call in customers was sold out on day 1.

Then when we went to see the manager, a floor manager tells us that we should of came in on 1st day of 3 day sale if we want the specials, he was rude arrogant, complete refusal to accommodate or assist us, I guess if we were White customers red carpet would off been rolled out to accommodate.

Fortunately we made such a fuss that the store manager was called, he fortunately was helpful somewhat which we did appreciate, but the floor managers are a complete waste of customers time, they are completely *********** when it comes to customer assistance, or maybe it's reserved for certain race of customers.

That not withstanding, their black Friday long weekend sale is a complete lie, calling in customers only to be dissapointed, my entire day was ruined, I should of just went to checkers at least they know how to manage stock over a 3 day sale and cater for their customers.

I would not both with any future sales at pick n pay, because it is a complete lie, they have dropped the ball on customer service and ethics and have turned to false advertising.

Dissapointing level of service.

0
Replies (1)
KR
Kevin R's update01 Dec 2022, 18:55
Reviewer Update
Today 1st December 2022, yes I did receive a call from someone our store telling me he is still arranging items intended to buy on black Friday weekend sale.

Your automated response on hellopeter telling me delay in addressing issue is due to technical errors, is not reassuring as this is a stand response to any complaint to pick n pay.

I have yet to hear from you on how you intend addressing the matter of your floor mangers poor customer service, disrespectful, arrogant, and rude attitude towards my wife and I resulting in a horrible shopping experience at your store.

You seem to take the path of silence and denial.