Pick 'n Pay hyper Bad service Lifestyle Centre

Dear customer complaint officers, this afternoon I have had one of the most horrific an humiliated experiences yet at one of your franchise branches, Lifestyle centre Pick 'n Pay hyper. The incident started when myself and my family went to the franchise to purchase our monthly groceries, when we reached the Christmas decorations, we found a liking to one of your items on the shelves, a white needle christmas tree. As we approached the shelf we saw that the purchasing price for the christmas tree was R599.00 and to our liking we decided to purchase the item. AS we continued shopping we happened upon a fellow customer in the christmas isle, arguing with one of your Section Managers of the store. As i Passed by I asked if he was okay and he told me that he purchased the same Christmas tree that my family and I was intending to buy at a price that was not indicated on the shelve. I asked the Section manager, what the reasons for the difference in pricing was and why they did not correlate when at the counter and not at the shelf, the Manager immediately dismissed my question, took the pricing of the shelf and Answered with " its my decision for the removal of the price and its the wrong barcode that was shown on the shelve and that it does not match with that of the item that is displayed on the shelf". I was not happy with the way he just shrugged of the situation and asked to speak to his Manager Sibusiso. When approached by Sibusiso he and the Section manager also immediately dismissed myself and the fellow customer by saying that company policy was company policy, I immediately phoned my Family that work at pick n pay's across the country and run four family owned franchise's. We argued the fact that when a customer buys items from a shelf they expect to pay the price that correlates with the description of the item, in order for customers to work out budgets and how much they will spend. In the end we never received a mutual understanding and I lodged a compliant at your customer service located within the store. To try and express my dissatisfaction and the way that I was dismissed and treated by your employees at an Pick 'n Pay hyper ( a pick n pay supposedly that is well known for its satisfactory service). My reference number is ********** 743 and I requested to speak to aChristine Koekemoer as i Know that she is working in customer care. What a disaster! when at customer care, the employee referred me back to the Manager (Eddie Langa), however my problem was with that of the manager, Sibusiso, which i was told was the Manager, resulting in him not being the manager and me being passed on to the wrong person, relying false information to me about him being the manager on the floor. And so here I am writing this letter about the poor service that was recieved today by my Family and I. As a loyal customer and really trying to support PnP due to that my father was in your service for almost 20 years , What a disappointment. The way that i was treated by your staff was appalling.LIKE I SAID to them why having prices on your shelve at all i might pack my trolly and get to the tills unsurprised what it will cost me Today YOU didn't just lost my support as a client but the way i will promote your future return of moth to mouth promoting adverti*****t of PnP.Hope some one will at least respond, as your internal staff at a Hyper store was real not capable of doing so