LL
LISBE L
1 reviews | Active since Mar 2021
11 Nov 2024, 15:25
Pick n Pay Hyper
Such misleading advertising. The Jacobs DECAF special for a 100g jar is at the 200g jars on the shelf! And since when do you have a separate card (from your Smartshopper card) for being a Coffee Club member!? Guess why I do not buy here. Pick n pay Hyper Market Bloemfontein.
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Replies (1)
Pick n Pay's replyOfficial
12 Nov 2024, 09:07Hi Lisbe,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We appreciate you for taking the time to share your experiences with us.
We have checked the Hyper catalogue and can confirm that the 200g or the 230g refill Jacobs Instant Coffee is on special, the Decafe is excluded from this special.
As a smart shopper you can sign up for the following clubs and discounts will be linked to your smart shopper card however you will need to opt in for communication from Smart Shopper.
Visit our website and click on the smart shopper tab, under the drop downs click on clubs to view all clubs, then click on a club to join and follow the prompts.>>https://www.pnp.co.za/catalogues
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We appreciate you for taking the time to share your experiences with us.
We have checked the Hyper catalogue and can confirm that the 200g or the 230g refill Jacobs Instant Coffee is on special, the Decafe is excluded from this special.
As a smart shopper you can sign up for the following clubs and discounts will be linked to your smart shopper card however you will need to opt in for communication from Smart Shopper.
- Baby Club
- Coffee Club
- Wine Club
- Pet Club
- Live Well Club
Visit our website and click on the smart shopper tab, under the drop downs click on clubs to view all clubs, then click on a club to join and follow the prompts.>>https://www.pnp.co.za/catalogues
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Nov 2024, 09:07
Official
Hi Lisbe,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We appreciate you for taking the time to share your experiences with us.
We have checked the Hyper catalogue and can confirm that the 200g or the 230g refill Jacobs Instant Coffee is on special, the Decafe is excluded from this special.
As a smart shopper you can sign up for the following clubs and discounts will be linked to your smart shopper card however you will need to opt in for communication from Smart Shopper.
Visit our website and click on the smart shopper tab, under the drop downs click on clubs to view all clubs, then click on a club to join and follow the prompts.>>https://www.pnp.co.za/catalogues
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We appreciate you for taking the time to share your experiences with us.
We have checked the Hyper catalogue and can confirm that the 200g or the 230g refill Jacobs Instant Coffee is on special, the Decafe is excluded from this special.
As a smart shopper you can sign up for the following clubs and discounts will be linked to your smart shopper card however you will need to opt in for communication from Smart Shopper.
- Baby Club
- Coffee Club
- Wine Club
- Pet Club
- Live Well Club
Visit our website and click on the smart shopper tab, under the drop downs click on clubs to view all clubs, then click on a club to join and follow the prompts.>>https://www.pnp.co.za/catalogues
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,