Pick n Pay Hyde Park parking issues

Strike 1: PnP Hyde Park offers customers free parking by using a QR card at the parking machine. However the QR scan on the machines don't work, so they are offering a benefit that isn't actually available. The centre's security / parking management just shrug their shoulders when told of this.

Strike 2: I attempted to contact PnP Hyde Park to alert then to the faulty parking machine. The line is engaged for more than 20 minutes. On my 13th attempt to phone the store, someone finally answers.

Strike 3: The employee who answers the phone proceeds to argue with me and tells me the machine is working. She magically knows this without checking the machine. While I know the customer isn't always right, you could at least give the customer the benefit of the doubt / check the machine before arguing and telling me I'm wrong.

Strike 4: When I ask the employee for her name, she hangs up on me. Though she took my contact details, I highly doubt she'll be passing on my message to anyone in authority.

So to all other PnP Hyde Park customers, just go back to my first point: despite what they advertise, free/discounted parking isn't actually available at this store, and don't bother trying to alert anyone to the fact that the parking machines are broken.