BN
BERNADENE N

1 reviews | Active since Jun 2017

20 Jun 2017, 17:54

Pick n Pay House Brand

<p>i am so shocked by the service i have so far received from Pick n Pay Customer service, i bought House Brand Sugar & found mites in the sugar, i contacted the offices & logged a complaint, i even sent pictures, all response i received from them they will investigate & come back to me, how can they investigate if the product is still with me??? i have been a loyal customer for years & i receive this behaviour from them, i have now stopped with all my shopping at Pick n Pay until this matter is sorted, i will also make sure everyone knows about the service i have received, i am truelly shocked about Pick n Pay customer service going on for 3 weeks now</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Jun 2017, 10:19
Official

Good day Bernadene,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the inconveniences caused.

We are busy addressing this with our Corporate Brands Team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas