Pick ‘n Pay horrific new ASAP App

I’m writing this feeling like blowing through the roof with anger after the appalling service I’ve received from Pick ‘n Pay and their ridiculous new ASAP APP which they forcefully made us move to and which they are possibly running a money laundering scheme through.

On the 25th of September, I made a purchase of R842. When the groceries arrived, an item of R300 was missing with the App indicating that is was sold out. On the 26th of September, I made another purchase of R304. When the groceries arrived there was another missing item of R140 with the App now showing that the item is sold out. Furthermore, I was SMS’ed telling me that the R440 refund would be back in my bank account within 5 working days max.

Now, let’s begin with how ********* it is for Pick ‘n Pay to sell us sold out items in the first place, then ALLOW US to pay for them then make us wait 5 working days for that refund. Mind you, when we are grocery shopping, we are doing so with the intent of cooking etc, when that item is now sold out and you don’t refund to at least an ewallet (like you used to for us to at least purchase alternative items is sooo not considerate) alternatively, that money should be immediately/seamlessly refunded to my bank account in the same energy and urgency that the monies are deducted from our accounts so I can make other means for my groceries. That night I slept with no supper to cook for my family as I need that stewing beef for supper.

It is now the 13th of October and I still have not been refunded by R450. I have made countless calls into the Pick ‘n Pay call centre only to be sent from pillar to post and with Pick ‘n Pay pushing the blame, responsibility and accountability of my displeasure and anger to Capitec when it was their App that initiated the transaction in the first place.

To say I will never shop at Pick ‘n Pay again is an understatement…I’m extremely frustrated and irate about this and Pick ‘n Pay is so nonchalant and carefree not bothered that I’m a single mother that needs that money, nobody has R500 that they can let sit with whoever unaccounted for and the unsympathetic way that Pick ‘n Pay has handled this leaves such a bitter taste in my mouth. My parents have long been standing customers of Pick ‘n Pay for almost 50 years and it is pathetic to see them drop the ball and not care about their customers in this day and age given the economy we are living.

Sick, sick, sick as to why on EARTH do you allow us to purchase sold out items in the first place that is so wrong!!!!!!!

I do not care where or who the money is sitting with or how, all I know is that I’m a Pick ‘n Pay customer and I need my refund back from them, period!!!

PLEASE CAN I GET MY REFUND BACK!!!!!