pick n pay horrible service double debit

Item: Pick n Pay
Rating: 1
Author: Melissa D

i am highly disappointed and beyond furious,,, i have done online shopping with pick n pay , my shopping list amount to around R2500 however Pick n Pay decided to Double Debit me, First amount deducted R2751.39 , Second amount R2751.39 which amounts to R5502,78 plus the fact that my invoice when the goods were delivered was only R2500 including delivery fees. I have contacted Pick n Pay Monday morning , who advised it has been escalated and they contact me within 48hrs ,, I have not recieved any word or communication . you guys are so quick to take money from people yet trying to get it back is such a struggle .this is pathetic beyond words .

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Replies (1)

Pick n Pay's replyOfficial

10 Jul 2020, 16:51

Good day Melissa, Thank you for taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you.

We have done a follow up on this for you with our online team and have been advised that you were refunded for the duplicate order on 07/07/2020.

Your credit note number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***or ***
Email address - ***
Kind regards,
The Pick n Pay Team

Pick n Pay's reply10 Jul 2020, 16:51

Official