Pick n pay horrible service

Didn't deliver my grocery. Specifically asked for a 15:00 to 16:00 slot, thy didn't call or email just cause we choose you doesn't mean we don't have options. I'll teach you customer care. I'd like a full refund for you not fulfilling your end of the deal as a huge retail. Woolworths would never do that, they deliver regardless of the time but they do. Can customer complaints line call me id like a refund no excuses too.