AK
Anel K
1 reviews | Active since Dec 2015
06 Jun 2025, 12:17
Pick n Pay Home Online Shopping
We have purchased a Hisense tumble tryer from Pick n Pay Home Online Shopping. The description is super vague so we purchased the incorrect one, it just said 'air vented' but didn't mention that it's a back-vented tumble dryer with a pipe.
You can not log a return online, you have to phone in and my husband and I both sat on the line for >30 minutes. When I eventually came through, they couldn't verify the email address used for the purchase (it's literally the one we use to log in) so we can't action the return.
Shocking customer service.
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Replies (1)AK
Anel K's updateReviewer Update
10 Jun 2025, 11:14Thanks Pic n Pay Team but it's a tumble dryer so I don't have a vehicle that can transport it back to a store.
We eventually (after another 30 + min wait) got through to an agent who said that he will get someone to phone us about collecting the item, but we never got any phone call. We also asked him to send us an email so that we have his direct contact details, and he never did (call reference ***)
Don't sell big items online if you don't have the infrastructure to support it.
We eventually (after another 30 + min wait) got through to an agent who said that he will get someone to phone us about collecting the item, but we never got any phone call. We also asked him to send us an email so that we have his direct contact details, and he never did (call reference ***)
Don't sell big items online if you don't have the infrastructure to support it.
AK
Anel K's update10 Jun 2025, 11:14
Reviewer Update
Thanks Pic n Pay Team but it's a tumble dryer so I don't have a vehicle that can transport it back to a store.
We eventually (after another 30 + min wait) got through to an agent who said that he will get someone to phone us about collecting the item, but we never got any phone call. We also asked him to send us an email so that we have his direct contact details, and he never did (call reference ***)
Don't sell big items online if you don't have the infrastructure to support it.
We eventually (after another 30 + min wait) got through to an agent who said that he will get someone to phone us about collecting the item, but we never got any phone call. We also asked him to send us an email so that we have his direct contact details, and he never did (call reference ***)
Don't sell big items online if you don't have the infrastructure to support it.