Pick n Pay HOME online headache continues

Ref Nr: ***. After posting on Hellopeter early December I received apologies from Pick n Pay and promises of follow-up and resolve. I received a call from someone at Ottery, who after hearing bank statement says Pick n Pay Online Kenilworth was terribly sorry but that's not her store, she would get someone from Kenilworth to follow-up. 27th December... original purchase 6th November...over R200 in calls... still no refund of my money paid. I have repeatedly told them this money is NOT HELD IN RESERVE... IT HAS BEEN PAID OVER TO PICK N PAY ONLINE KENILWORTH.. I have submitted bank statements in fact one again this morning. Pick n pay HOME is still.sitting with my money.

As previously stated I have NO PROBLEMS with ASAP. monies are credited into the wallet which I can still use.

I am pulling my hair out now HELP, HELP, HELP... SOMEONE, ANYONE

I will resend bank statements to whoever can assist Customer support just sits on these statements