Pick n Pay hold onto their rewards points.

I watched someone on TV ENCA this morning (12th May 2021) from Pick n Pay saying they have R200 million in uncollected rewards points. This is because they make it very difficult for customers to get their rewards points. First you have to see the floor manager, who is usually busy, so that involves a long wait. She looks up what you are due-then you shop and the teller has to go and find her and presumably she sorts it out at the till when you are done. This involves holding up other customers as well. I tried it once -gave up half way and decided never to bother again. This morning the guy on TV said the points expire after a year anyway, so for Pick n Pay it's a win-win. For customers lose-lose. With Clicks they automatically deduct your rewards from your amount to pay-no nonsense. With Checkers your rewards card automatically gives you the reduced price-as does Woolworths. Is it any surprise that people are not collecting their points from Pick n Pay? As a family we don't shop there anymore, another reason being that they don't have an Express till. Give your customers their points easily -they have earned them.