KI
Kerry I
1 reviews | Active since Feb 2019
22 May 2020, 15:43
Pick n Pay _ health hazard
Hi I ordered 1 x pack of 12 tinned Koo product which are badly damaged with massive dents in 7 of 12 tins which I cannot consume for fear of botchulism. When I call in i'm prompted to send an email to ***, due to high call volumes i've been struggling to get through and I have received no response to mail addressed to PnP Management over 3 weeks. Please assist to arrange to refund me my money and send a driver to collect the goods as this is an online home delivery order.
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Pick n Pay's replyOfficial
25 May 2020, 05:39Hi Kerry-Lee ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Apologies for the poor quality product received, kindly exchange the damaged cans to your nearest PnP Supermarket or Hyper store with a copy of your online invoice. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Apologies for the poor quality product received, kindly exchange the damaged cans to your nearest PnP Supermarket or Hyper store with a copy of your online invoice. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply25 May 2020, 05:39
Official
Hi Kerry-Lee ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Apologies for the poor quality product received, kindly exchange the damaged cans to your nearest PnP Supermarket or Hyper store with a copy of your online invoice. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Apologies for the poor quality product received, kindly exchange the damaged cans to your nearest PnP Supermarket or Hyper store with a copy of your online invoice. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team