DS
David S
1 reviews | Active since Jul 2023
10 Feb 2024, 19:48
Pick 'n Pay Hazeldean
Placed an order on Pick 'n Pay asap app. I live on the same block as Pick 'n Pay Hazeldean, opposite side. I do not ha e transport currently which is why I use the app.. A full hour after the store closed(2 hours after my order was placed) I get a phone call saying that my order will not be delivered today. The money was deducted from my account and after the fact the manager states that refund will take 7 days????????? I would have been more understanding if I was notified before the store closed so I could as least get what I paid for!!!
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David S's updateReviewer Update
25 Mar 2024, 10:33Good day,
I did receive the order the following day, but the point I am trying to make is that the communication was absolutely *******.
Like I mentioned, I was only notified an hour after the store had closed that my order will not be delivered, and that if I chose to take a refund it would take 7 working days to happen.
I had to make other arrangements that day as I had guests at my house, and my order was food.
I am truly disappointed in the level of service given as I am a regular customer of this service.
I did receive the order the following day, but the point I am trying to make is that the communication was absolutely *******.
Like I mentioned, I was only notified an hour after the store had closed that my order will not be delivered, and that if I chose to take a refund it would take 7 working days to happen.
I had to make other arrangements that day as I had guests at my house, and my order was food.
I am truly disappointed in the level of service given as I am a regular customer of this service.
DS
David S's update25 Mar 2024, 10:33
Reviewer Update
Good day,
I did receive the order the following day, but the point I am trying to make is that the communication was absolutely *******.
Like I mentioned, I was only notified an hour after the store had closed that my order will not be delivered, and that if I chose to take a refund it would take 7 working days to happen.
I had to make other arrangements that day as I had guests at my house, and my order was food.
I am truly disappointed in the level of service given as I am a regular customer of this service.
I did receive the order the following day, but the point I am trying to make is that the communication was absolutely *******.
Like I mentioned, I was only notified an hour after the store had closed that my order will not be delivered, and that if I chose to take a refund it would take 7 working days to happen.
I had to make other arrangements that day as I had guests at my house, and my order was food.
I am truly disappointed in the level of service given as I am a regular customer of this service.