Pick n Pay Hayfields will not refund my cash deposit

I am utterly annoyed & disappointed by Pick n Pay Hayfields inability to expedite a query on a refund request.

I made a cash deposit of R500 into my Discovery Bank account on Tuesday the 15th of March 2022 at the Hayfields branch, however it did not reflect into the account (and still has not).

After an hour of the funds not reflecting, I immediately phoned my bank & alerted them, and they began an investigation into why the funds did not reflect immediately. The following day in the 16th of March 2022, I received a call from Discovery alerting me to the fact that the deposit does not reflect nor is it pending because it did not process from Pick n Pay’s end as their system might have had a fault or been offline, and that I should return to the branch to notify them so that they could return the cash to me.

I went back to the branch, and after standing & waiting for almost an hour to get the problem rectified, I was told that they would escalate the matter. I was phoned by an Asha who told me that they were still sorting it out, but after that I received no feedback. I had to phone again & forward another copy of the receipt of the transaction during the following weekend, and to this day I still have not received my refund. Asha phoned on Tuesday the 22nd of March to tell me that someone had emailed Discovery bank to find out what the problem is, even though I had already notified Pick N Pay that the bank had found no irregularities with my account & that the problem is with the branch itself. I am still awaiting feedback & need my money back asap.