Pick n pay have just lost a customer for life.

I went to Pick n Pay in Hutten Heights Newcastle where go to daily . I requested 2 packets of Camal Double Activate. The cashier gave me 2 packs of Camel Activate . The packets looks almost identical.

I opened the 1 packet and took it back to the store to exchange it with my receipt a few minutes later. I understand that perhaps they could not exchange the open pack.But the sealed pack is unacceptable. The supervisor and the manager refuse to exchange it as it is against there policy.

I contacted customer care who told me the same thing.

The cashier argues with me that I told him I wanted activate.Their policy is also nowhere visible to customers.I left the cigarettes and left the store.

Pick n Pay has a policy that " keeping the customers happy is our top prior " that statement could not be more further from the truth.

I spent at least between R8000 to R 10 000 per month at Pick n Pay and have always been loyal to the brand.You've just lost a customer for life for less than R100 .00 as your stupid policies are clearly your top priority.