GM
Glanda M

1 reviews | Active since Nov 2024

11 Nov 2024, 20:26

Pick n Pay Hatfield

Pick n pay Hatfield staff is the worst I had two encounter with one particular staff member who was extremely rude both time she assisted me.

The first time I asked her about a special they were running in the store she just looked at me me with a straight face check the in one of her paper and without any confirmation she started scanning my items the I proceeded to ask then she looked at me and asked for my points card I asked again she rolled her eyes and said yes after she was does scanning my item,as I thought that was the end of it ..on my way home I noticed my eggs where falling out the package and two of them broke as I opened my plastic bag I saw she packed my eggs upside-down.

I went there a going last Saturday and unfortunately I was sent her till,and when I got there she was busy chatting to a customer she assisted previously I stood there for 2 minutes,I ended up asked if she was done with her or if I should go to another till and she responded rudely and a straight face and said yeah we are done and still continue to chat with the other person...I'm in disbelieve of how such a rude person can be allowed to assisted customers on a daily basis.

Unfortunately I don't know what her name is as they don't were name tag I only know she was working on till no 4 on Saturday @14:52 and slip say she is cashier 3 NC06. I hope she is reprimanded and has better attitude next time she's not doing us a favor by doing her job. We spend money in that store

0
Replies (2)
GM
Glanda M's update12 Nov 2024, 15:35
Reviewer Update
Good

Unfortunately I have lost faith with your management and ways of resolving your issues as I had an issue previously and nothing was done I got a references like this and suddenly I get an email saying the case has been close.
Pick n Pay
Pick n Pay's reply13 Nov 2024, 08:51
Official
Hi Glanda,

We can confirm that your complaint is still open on our system and has been escalated to the Regional Team and the store for assistance.

Our team will get in touch with you to assist.

Kind regards,
The Pick n Pay Team