Pick n pay has the worst call centre agents

Really terrible experience ordering from pick n pay, first they had a technical issue and took away all of our smart shopper points, then charged for the order which was missing items, called your call center for assistance and spoke to Roxanne that offered assistance but failed to provide us with the email as promised, the next call to your call centre and we had to deal with the worst call center agent that we have ever dealt with, she made this entire ordeal so much more frustrating, I dont recall her name but she was so rude and unpleasant, it is because of staff like this your company gets a bad reputation, we understand that when people are involved there is always a risk of errors which we were okay with, just needed it fixed but thanks to the most dreadful call centre agent, we are forced to share this experience on this platform