Pick 'n Pay has lost their vision

In March of 2019 I did my groceries at Pick 'n Pay Southgate, after several consumption of the product and a few back and forth to the rest room that's when I realized the expiry date on on of the products. The no name brand French polony Pick' n Pay product had expired in the year 2018.

I contacted them and a few appointments were made with one of the supervisor's (Forgot the gentleman's name) but everytime I would go there he wasn't available or something of a sort.

Until one day I went to their branch only to be pulled aside (Forgot the lady' s name) because they had a regional manager on site and they didn't want me to cause a scene only to be refunded and be told that I'll be contacted as my query is still pending.

For the same year (2019) I went to the Southgate branch and called their customer services to be told the same thing. I will be contacted.

Earlier this year 2020 I went there but still the same lady that contacted me told me that they are still busy with my enquiry. I doubt if something of this serious manner will be taken for granted.

I'm writing this out of frustration because this gets to show that Pick 'n Pay along with their employees do not care for anyone but their image.

Fortunately I still have the images to prove this and something must be done. Got tired of the run around after something of the se thing happened again recently at Pick' n Pay Protea Point.

Pick 'n Pay's vision: We are passionate about our customers and will fight for their rights.