Pick n Pay Greenstone Terrible Service to Online customers

PnP Online, a company with which we've consistently placed orders, experienced a delivery issue on 16/11/2023. Although the initial delivery on the same day was prompt, we encountered shortages. Upon escalating the matter with the call center, we were assured that the missing items would be delivered by 08:00 on Friday, 17/11/2023. The assisting agent was commendable and even called back for follow-up.

Regrettably, the promised shortages failed to arrive, prompting another call to the call center. Despite reassurances of escalating the issue to the store, subsequent promises were unfulfilled. Subsequent attempts to address the matter were met with a similar response: "We'll contact the store."

After several unsuccessful attempts, we discovered that Greenstone Pick n Pay was responsible for the delivery, and their service proved unsatisfactory. In a world where companies invest significantly in online shopping, it is disheartening to receive subpar service compared to in-store experiences. This ongoing issue has left me appalled by the level of service provided.