PICK N PAY GREENSTONE HORRID CUSTOMER SERVICE & NO COMMUNICATION!!!

We bought a vacuum cleaner from Pick n Pay Greenstone and 4 days later it started over heating, we took it back and they told us it needs to be sent to verimark for repairs. So off it went. 4 weeks later we heard nothing so my husband went in, they said they didn't know where the machine was but they'd sort it and call my husband. 2 weeks went by and still nothing, so my husband went in again to be told, they can see it has been shipped but can't say where it is or when it will be at their shop. The verimark woman came over and said to my husband 'but you had a 14 day money back, why didn't you just exchange it' but she was the one who said it must be sent for repairs after 4 days of having it. Well we are ANOTHER 2 WEEKS LATER and still nothing from Pick n Pay Greenstone and no Vacuum cleaner.

I want to know why your representative was so cr*p at her job and didn't advise us on the 14 day money back or exchange? Why she mislead us and didn't guide us correctly. Between Verimark and Pick n pay Greenstone, we have NEVER received such disgusting service and lack of communication or guidance like we have between these 2 entities.