Pick n Pay Graanendal Not-so-Smart Shopper vouchers

On Saturday 26/09/2017 I visited Pick n Pay Graanendal. Due to an error on one of the machines a discount voucher would not print and and the manager on duty was kind enough to do an adjustment on the till so that I could still benefit from the discount on my items. I then also received a R50 off voucher to use on my next spend of R50 or more (only valid to 03/09/2017). This afternoon 01/09/2017 I went back to the store to buy a few things but when I got to the till after everything was put through I get told “the tills are down” and even though the nice cashier tried her best to get the R50 voucher to take it wouldn’t. As I got such good help from the lady manager on duty last time, I requested the manager to be called. Kevin, the manager on duty, came over and I could see from his expression that I was now obviously one customer is too many that had complained about this. I explained to him that the other manager previously assisted but he would have none of it and basically told me it’s a “smart shopper issue” and that I need to call them. He then took ages to go ‘call the owner’ and came back and even though it’s not my fault as a customer refused to even try and assist and even procede to tell me the other day the manager shouldn’t have assisted me in the way she did. In the end no responsibility was taken by the manager for a long standing customer being inconvenienced by their ‘systems’ not working. This seems to be a trend as my sister has had the same issue on a previsous occasion at the same store. Today myself and many customers received the same treatment of it’s not our problem phone the smart shopper line. Passing the buck. I ended up just having items removed from my basket and slip as without the voucher discount I can buy them cheaper elsewhere in this case. Good way to loose business.