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shafieka A

1 reviews | Active since Nov 2016

06 Nov 2016, 21:38

pick n pay goodwood mall

<p>Long queues rude supervisor who is working as though she is on a go slow.let me wait over 15 min for her to enter the price of a product due to incorrect barcode.cashier tiffany salmon who I must say is very efficient and who was working under lots of pressure due to little tills being open thus long queues she called supervisor Regina who ignored her and just walked away from the till no bells so I had to wait for someone to call her as she was taking leisurely strolls down to info kiosk and chatting.when she finally arrived at the till she rolled her eyes and said she is only supervisor on floor her attitude was that of extreme rudeness I told her that it is unacceptable to let me wait that long and she rolled her eyes and told me again she is alone. I understand her being alone on the floor is tough but then she should walk faster and smarter. I have a spinal injury and I was in extreme pain from the wait her attitude did not help much either.if she can't stand the heat she should get out of the kitchen. pick n pay should get there stores in order with festive season coming up they will be losing many customers with that attitude shame.</p>

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Replies (3)
Pick n Pay
Pick n Pay's reply07 Nov 2016, 16:11
Official

Good day Shafieka,

Thanks for taking the time to write to us and to address your concerns with us.

Please accept our apologies for the poor service received.

We are busy addressing your complaint with management.

Kind regards,

Vanitha Venketas

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shafieka A's update11 Nov 2016, 09:11
Reviewer Update

wow how unprofessional pnp sends automated message to my complaints and that's it I have to shop and spend my hard earned cash at there stores no thanks will take my cash elsewhere where it is appreciated. not even a phone call to apologise for the staff members rudeness farewells pick n pay

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shafieka A's update24 Nov 2016, 16:56
Reviewer Update

Good day went to pick n pay goodwood again and the supervisor Regina involved was apologetic. I could see she meant it she also went the extra mile ensuring my trolley was unpacked as I couldn't possibly do it on my own. I suppose she was under a lot of pressure due to being only supervisor on the shop floor. I also noticed more to checkouts open the cashier and till packer was also extremely helpful. Keep up the good work staff at pick n pay goodwood.