KK
Keitumetse K
1 reviews | Active since Dec 2022
24 Mar 2025, 10:33
Pick n Pay Gateway
I am extremely disappointed with the service at Pick n Pay Clothing Gateway. On 23 March 2025 at around 17:00-17:15, my sister tried to pay using an AVBOB rewards voucher, but the cashier struggled to process it and called Phiwe Xulu for assistance. Instead of helping, Phiwe complained, was more focused on her cellphone (which CCTV can confirm), and treated my sister with rudeness and humiliation. She left the store in tears, feeling ashamed and disrespected. This kind of unprofessional and demeaning service is unacceptable. Pick n Pay needs to address this to ensure customers are treated with dignity.
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Keitumetse K's updateReviewer Update
25 Mar 2025, 13:28I’m very disappointed with how Pick n Pay Clothing Gateway handled my complaint. After reporting poor treatment by a staff member, she was the one who called me instead of management. This was completely inappropriate and made me feel even worse. I expected a professional response from management, not a call from the person I complained about. Very disappointing service!
KK
Keitumetse K's update25 Mar 2025, 13:28
Reviewer Update
I’m very disappointed with how Pick n Pay Clothing Gateway handled my complaint. After reporting poor treatment by a staff member, she was the one who called me instead of management. This was completely inappropriate and made me feel even worse. I expected a professional response from management, not a call from the person I complained about. Very disappointing service!