MB
Melissa B
1 reviews | Active since Feb 2019
14 Feb 2019, 11:31
PICK N PAY FRUIT JUICE EXPLODED
I bought a Pick n Pay brand fruit juice (G**** & Apple) flavor at Wonderboom Junction Shopping mall.
The expiry date is not visible at all, I tried to open the juice bottle and it exploded in my face causing damage to my left eye and painful ears from the loud banging sound when the bottle exploded.
When the bottle exploded it was obvious from the horrible smell that the juice was contaminated which must have built up gas inside the bottle and caused it to explode when I tried to open the juice bottle.
I request that Pick n Pay Wonderboom Junction contact me urgently in this regard as this was an extremely dangerous incident that caused physical damage to my left eye.
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Replies (1)
Pick n Pay's replyOfficial
15 Feb 2019, 14:20Good day Melissa
Thank you for taking the time to address your concerns with us. Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly respond to our email address: *** with the below information to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly respond to our email address: *** with the below information to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply15 Feb 2019, 14:20
Official
Good day Melissa
Thank you for taking the time to address your concerns with us. Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly respond to our email address: *** with the below information to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly respond to our email address: *** with the below information to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Best regards,