KM
Kgotso M

1 reviews | Active since Aug 2012

14 Jun 2015, 15:55

Pick 'n Pay Fresh Vanilla Custard

Good day<br> <br> It's with regret and disappointment that I write to complain about products purchased at your store.<br> <br> On Saturday 13/06/15 I purchased 3 of PnP branded vanilla custard which I enjoy so much above any other brand, all 3 of them show the expiry date as 22/06/15 but to my surprise as I opened the 1st to have, it was completely off, tried the second and the 3rd, they resulted in the same off taste. All 3 items are rotten and the bad thing about all this is that I had already threw away my slip, not quite sure if the can be traced back to my smart shopper card. <br> <br> I really cannot be at a loss when I paid money to purchase something which is defected. Totally not acceptable. I still have kept them should you need the proof.<br> <br> Regards, <br> Kgotso Molobi<br> ***<br> <br>

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Jun 2015, 10:08
Official
Hello molobi_k,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor quality of the product.

Your comments have been brought to the attention of senior management responsible who will be in contact you via email.

Yours Sincerely

Marise Brown

Ref Number : ***