PICK N PAY ***** SAGA!!!

This is a continuation of the ********** Pick n Pay store card account that was opened without my permission... I did what was required- submitted an affidavit and a copy of my ID with my signature. I logged a request with the complaints department requesting the reimbur*****t of some of the costs I had incurred for the inconvenience from this entire experience. I submitted two invoice copies for the Taxify trips I had to take to get an affidavit, also keeping in mind that I had to take time off work to get this done. In the same complaint I requested that they explain to me why a debit order went off from my bank for an account they confirmed was **********. I received an automated response with reference 303481 on 26 February 2020 and till this day I have received no communication for Pick n Pay. This is truly not the service I expected from such a well established brand. Highly disappointed that when I just reach out to them and ask for issues to be resolved I get ignored but when one goes to social media they attend to you so quickly. This is truly poor service!!!