SMVc
Su Meng Valerie crowie

1 reviews | Active since Feb 2011

15 May 2020, 13:16

Pick 'n Pay Fourways crossing

I would like to complain about the utterly poor service my wife and 3 year old son recieved from pick n pay Fourways crossing.

My wife went to the store to get some cold rink for my son where she was met at the front door by the Manager called Edison. Edison said to my wife that he does not want you people in the store. My wife did have a mask on but my son whom has just turned 3 did not. My wife was trying to explain to him that my son is on the spectrum and that we struggle just to get trainers on him and if we try and put a mask on him the would be hell with his tantrum.

Unfortunately Edison instead of being calm and collected was very short and aggressive towards my wife by still saying you people (wife is Chinese) must leave the shop immediately as he does not want his people getting sick???

I am appalled at the customer service experienced there!! I dont believe we will ever use that store again!! Disgusting!!

0
Replies (2)
Pick n Pay
Pick n Pay's reply15 May 2020, 13:38
Official
Good day sue Meng,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time.  Kind regards,
The Pick n Pay Team
SMVc
Su Meng Valerie crowie's update19 May 2020, 14:06
Reviewer Update
1 message on here.. another via text giving me a reference number... pathetic customer service relations..