1 reviews | Active since Feb 2017
Pick n pay for lousy service!!!!
<p>I was just at pick n pay. And the attitude I just got from the assistant Manger was so pathetic and embarrassing to say the least. This guy M. A.S.A.L.E. as he so rudely spelt it to me!! Was hurrying me to finish while I was still doing my shopping and mind you there were still white customers in the store but he chose to do bodly tell me that he wants to knock off so I should stop doing what ever it is I am doing and go pay and go! I don't know what it is with these grocery retail outlets that they all give such poor service. After this Masale character had given me his instruction to go pay I made my way to the till point and begun to pay. My husband then asked the cashier if this was common practice to be so rude to customer we also wondered why he did not ask the white customer to leave. He then across on the other till become rude and belligerent and even clicked his tongue at us saying that we must not wast his time. I then told him that I would post his disgusting behavior on Hello Peter and he then said "do it!" I asked for his name which he then spelt out confidently. I then wanted to take a pic of him and said if he is so proud of the manner in which he has treated us he shouldn't be ashamed and hide away. I am never going to the Pick n Pay at Canal Crossing in Potchfestroom. Any black person reading should know about the disgusting service they offer to people of colour. I don't believe that in 2017 that there are still people who treat other people that way. Pick n Pay should really look into staff training for customer service. As we are the life line of your stores. Without out us there would be no business!!!!! Shocking shocking service!</p>
Good day Kholiwe Ngoqi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Kholiwe Ngoqi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
