Pick n Pay fooling public to believe they resolve customer complaints, when in fact they never do

I wrote a preview about a bad experience I had and Pick n Pay responds privately to make it seem like an issue had been resolved 4 months later. Meantime, the issue has not been resolved. The response received reads as such, on all public platforms, to make Pick n Pay look good, while their service is shocking. I am really disappointed that such a big retailer I have supported for years operates in such a manner (fooling public to believe they resolved customer complaints).