CL
Colleen L

1 reviews | Active since May 2021

01 Dec 2021, 14:07

PICK N PAY FOOD DELIVERY VERY DISAPPOINTING

Today for the first time I ordered groceries using the Pick n Pay App to be delivered to our home as my husband has just come out of hospital and needs constant care. The App was very easy to use and I especially liked the part where you could write Special Instructions. I asked that they do not send me food that is going to expire soon, I asked for the latest dates possible. Because I have been shopping at Pick n Pay for so many years I know that they keep the latest expiry dates at the back of the shelves. The delivery was done at the time promised and the groceries were packed very well. All the expiry dates are too soon. The one Laughing *** Cheese blocks expires in 5 days time. As my husband is so sick he can only have one small block a day. So then I phoned Customer Service at Pick n Pay. You hold on for so long to get help and then the person you are speaking to transfers you to someone else, then you get cut off. The email address for Pick n Pay does not work. The Manager and the person responsible for packing the groceries are not available. I personally will never shop on the App again.

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