SN
Serge N
1 reviews | Active since Jun 2019
30 Jun 2019, 20:50
Pick n pay festival mall
I went to pick n pay festival mall this weekend and I had th me worst experience ever in the hands of a cashier called kutu N Kutu. She was continuously chatting to a woman who was packing totally took their time and completely ignored the customers. I WILL NEVER EVER return to pick n pay again. They started saying very nasty things about me when I showed my dissatisfaction, commenting from what I was wearing to why I started packing my own things after I saw that we could take the whole day waiting for them to finish chatting and serve us. Very pathetic service, I don't know why pick n pay tolerate people like her, well you can keep your pick n pay and I will take my business elsewhere.
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Pick n Pay's replyOfficial
01 Jul 2019, 13:35Good day Serge Neils,
Thank you for taking the time to address your concerns with us.
We were unable to escalate this since you did not provide us with a valid contact number.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
We were unable to escalate this since you did not provide us with a valid contact number.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply01 Jul 2019, 13:35
Official
Good day Serge Neils,
Thank you for taking the time to address your concerns with us.
We were unable to escalate this since you did not provide us with a valid contact number.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
We were unable to escalate this since you did not provide us with a valid contact number.
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team