Pick N Pay feeding it's customers Maggots!!!!!

On May 26 I purchased a pack of Cake Flour from their Philippi Junction Store, when I opened the flower it had Maggots. I reported the matter to their customer service team adn requested an investigation to be conducted on how the flour ended up on their shelves adn not picked up by any of their merchendizing staff.

On 06/06/2023 the store sales manager gave me a call around 07H24 and I advised her that I am unable to come into the store due to working unsociable hours, the manager then advised that she will initiate an investigation and a report will be given once completed, she further advised that she would send me her direct line so I can be able to contact her for follow up, which she did not do.

Today I receive communication that the enquiry has been closed and when i called their call centre the manager sent them a report inconsistent with our conversation where she said we have agreed that i will come into the store for a fresh pack of flour and that the issue is now resolved.

this is pure insult to my complaint ang gives the impression that pick n pay does not care about their clients