PICK N PAY - FALSE ADVERTISING

I purchased a Russell Hobbs deep fryer online. Was impressed since it would be the first digital deep fryer I would own at a reasonable price. When the order arrived I discovered that it was a manual deep fryer and not digital as advertised whereupon I immediately emailed the customer support. I received a reference number and several requests to rate the service (which I had not even received). After two weeks of emailing constantly and persistently I eventually had someone call me. I was told that the matter would be resolved asap but to date...three weeks later...nothing. I then receive an email advising that the complaint has now been resolved and to once again rate the service. NOTHING HAS BEEN RESOLVED!!! NOBODY HAS BEEN IN CONTACT!!! I am thoroughly disappointed and disgusted to say the least. The product's advertising is false and misleading.